We apologise that the following may appear somewhat lengthy, but these are in place to protect both you, the Customer, and we/us as the Supplier.

About us:

MonkeyTools is a trading name of MonkeyTools and our trading address is 5 Broadway Buildings, Boston Road, Ealing, London, W7 3TT

Your Status:

By placing an order through our site, you warrant that:
You are legally capable of entering into binding contracts; and
You are at least 18 years of age; and
That you accept our Terms and Conditions as set out herein.

Payment:

Visa Credit, Visa Debit, Visa Electron, Switch, MasterCard, Clearpay and PayPal are accepted as methods of payment. All transactions are in pounds sterling.

Delivery:

MonkeyTools offers free delivery to most UK postcodes (excluding products requiring pallets). Outside these codes, or where other delivery options are required, when you order goods from our website the cost of delivery will be calculated automatically. Our aim is to keep all products in stock at our warehouse or at our suppliers for fast delivery.

In most cases, for orders received prior to 8:00 PM, orders will be shipped same day and delivered the next day. Orders received after 8:00 PM will be delivered within 2 working days. In some instances, where stock is held at our suppliers, shipping may take an extra day. As soon as orders are dispatched you will receive an email stating that your goods are en-route.

Full delivery details, including any charges, lead times and delivery methods can be found under the Delivery tab within the website.

Please let us know within 3 working days if anything is missing/incorrect/damaged from your order.
Orders not delivered must be reported to us within 2 weeks of receiving the dispatch confirmation email.

If you have any queries relating to the delivery of your order, please contact us by sending us a message by clicking on this link Contact Form

Stock availability:

We endeavour to keep in stock, or available, all items that we advertise for sale, however there can be occasions where this is not the case, which could be as a result of production difficulties, unexpected demand or any other reason. In the event that a product is unavailable for whatever reason, we will contact you to ask you whether you would like us to supply a suitable alternative product. We will not supply you with an alternative product unless we receive instruction from you that you wish us to do so. If you opt not to purchase an alternative product, we will refund the full value of the product and any applicable carriage charges.

Risk and Title:

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Pricing:

All prices quoted are inclusive of VAT. The only possible additional charge above the price quoted for the item is a carriage charge.

The VAT element of each purchase is clearly detailed on the invoice that will be provided to you.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Online prices do not always match store prices, and prices may also vary between stores.

Gift with Purchase Promotions:

MonkeyTools may offer a gift with purchase promotion from time to time. These promotions are subject to availability and while stocks last. MonkeyToolsreserves the right to withdraw or amend the promotion at any time without notice.

To be eligible for the gift with purchase promotion, customers must meet the promotion's specific requirements as set out on the website or in promotional materials. MonkeyTools reserves the right to verify the eligibility of any customer participating in the promotion.

The gift with purchase is subject to availability and may vary depending on the promotion. MonkeyTools reserves the right to substitute the gift with an item of equal or greater value.

In the event of an error or mistake, MonkeyTools reserves the right to cancel any order, or deduct the gift from the order without notice.

In the event of a return or exchange of a product that was purchased during a gift with purchase promotion, the gift must also be returned. If the gift is not returned, the value of the gift will be deducted from the refund amount.

Guarantees & Warranties:

As part of our commitment to quality we provide 1 year's guarantee on all Hand Tool products on this website provided that they have been used, at all times, in the correct manner. However in many cases, due to the exceptional quality of the products, the Brands will give much longer guarantees on their products.

For all Power Tools, MonkeyTools follow all Brand's guidelines. If your tool develops a fault, please contact us by sending us a message on this link Contact Form with full details.

Cancellations Policy

You can cancel your order with us straight away after making your order, as long as it has not entered our shipping process. Once the shipping process has started, unfortunately there can be no amendments or cancellations until delivery has been made to you. You will then have to arrange for the order to be returned for us. You can either arrange for the item(s) to be returned to us yourself, or you can request for the item(s) to be picked up by our courier by using our Contact Form. You will receive a refund for your order only once the goods have been received by us. A charge is made if we arrange to pick up the item(s) which will depend on the dimensions of the product(s). This charge will be deducted from the amount refunded. Please note that any request for cancellation made outside of office hours won’t be handled by our team until the following working day.

Cooling Off Period:

You may, if you wish, cancel your order for any reason within 7 days starting on the day after you receive the goods. To do this you will need to notify us by writing (notification via email will not constitute notification of cancellation,) specifying the order number of the order to be cancelled. If you do this we may ask you to pay the cost of returning the goods to us but, apart from this, the whole of your money will be returned to you within 30 days of such cancellation.

Returns & Refunds : Items not required :

We at MonkeyTools aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 30 days of receipt as long as it has not been used and is returned in its original undamaged packaging.

All you need to do is to contact us on 01303 852692 and we will issue you with a Returns Form and Returns Code, explain our simple Returns Procedures and discuss with you the easiest and most convenient way for you to return the item(s) to us. You should then return the item(s) to us by the agreed method together with a completed Goods Return Form. Unfortunately we cannot accept proof of posting as confirmation of delivery.

Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging. Unless otherwise agreed, you will be responsible for the costs for returning the goods to us.

Post 31st December 2020:

In order to make a return from a EU country to must display ‘DUTY PAID’ prominently on the outside of your item. If ‘DUTY PAID’ is not displayed your return may never reach us. MonkeyTools also reserves the right to deduct any duties or payments incurred in returning your items from the refund amount returned to you.

The full address to return your item(s) from the EU:

MonkeyTools Returns (DUTY PAID),
5 Broadway Buildings,
Boston Road, Ealing,
W7 3TT

Faulty, Incorrectly Supplied and Damaged Items:

If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above. We will then arrange collection of the item(s) free of charge, and, if you have not opted for a refund, we will arrange for a replacement item to be sent to you.

Upon receipt of the item(s) we will refund the full value of the goods and any carriage costs within 30 days.

Import Duty:

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulation for the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

Post 31st December 2020:

Following the UK’s departure from the EU, any orders to EU countries will be subject to zero rated VAT and customers will be responsible for paying any and all applicable import duties locally. MonkeyTools will not be collecting this duty at the point of sale.

Written communications:

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications should be in writing.

For details of how we will process your data and communicate with you for other purposes if you have provided consent, please refer to our PRIVACY POLICY.

This condition does not affect your statutory rights.

Notices:

All notices given by you to us must be given to MonkeyTools at 5 Broadway Buildings, Boston Road, Ealing, London, W7 3TT. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any other of the ways specified in the previous paragraph under the heading 'Written communications'. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Transfer of rights and obligations:

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Events outside our control:

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control 'Force Majeure' Event. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following

Strikes, lock-outs or other industrial action

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Impossibility of the use of public or private telecommunications networks.

The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Waiver:

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with these terms and conditions.

Severability:

If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire agreement:

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Our right to vary these terms and conditions:

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or any other changes. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Contract Information and Governing Law:

A Contract is formed between you and MonkeyTools only when you have received confirmation that your order has been dispatched and you are notified of the order/dispatch number on the screen and by e-mail.

For the avoidance of doubt the Contract will be deemed to have been concluded in the United Kingdom and shall be governed by and construed in accordance with English Law and you and MonkeyTools will agree to submit to the non-exclusive jurisdiction of the English Courts.

The contract between you and us will be conducted in English.

Copyright:

All of the design of this website, its graphics, text, the arrangement and selection thereof, and all software and compilations of software, source codes, and all other components of or material comprised in or on this website are the copyright of Folkestone Fixings Limited or their designers and content and technology providers. All Rights Reserved.

You are permitted to copy and to print all or part of this website for the purpose only of placing an order with MonkeyTools. Any other use or reproduction of this website or any of its components is strictly prohibited without the prior written permission of MonkeyTools.

Disclaimer:

Whilst great care has been taken to ensure that the information on this website is accurate, information as to price may be subject to change without notice. Without in any way reducing or affecting you statutory rights, MonkeyTools makes no representations or warranties either that the information in or accessible via this website is accurate, complete or current, nor of any other kind, express or implied, with respect to this website or the products, information, materials or content including, without limitation, warranties of merchantability and/or fitness of any product for a particular purpose.

Our Liability:

A) We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
B) Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
C) This does not include or limit in any way our liability:
a) For death or personal injury caused by our negligence;
b) Under section 2(3) of the Consumer Protection Act 1987;
c) For fraud or fraudulent misrepresentation; or
d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability,
D) We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
a) loss of income or revenue
b) loss of business
c) loss of profits or contracts
d) loss of anticipated savings
e) loss of data, or
f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise even if foreseeable];

provided that this clause D shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause A or clause B or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause D.

Statutory Rights:

Your Statutory Rights are unaffected by anything appearing in these terms and conditions