At Monkey Tools Ltd, we are committed to protecting your privacy and handling your personal information securely and responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your personal data.
This Privacy Policy applies to all visitors to www.monkeytools.co.uk, our customers, and anyone who contacts us.
1. Who We Are
Monkey Tools Ltd is the data controller responsible for your personal information.
Company Name: Monkey Tools Ltd
Company Number: 15085721
VAT Number: GB524537786
Registered Office & Trading Address:
Unit D5, Access Twelve
Station Road
Theale
Reading
Berkshire
RG7 4PN
Website: www.monkeytools.co.uk
Email: support@monkeytools.co.uk
Telephone: 020 7126 8482
2. Information We Collect
We may collect the following information when you use our website or purchase from us:
Personal Information
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
- Company name (where applicable)
Order Information
- Products purchased
- Order history
- Delivery information
- Payment status
Payment Information
Payments are processed securely through our payment providers.
Monkey Tools Ltd does not store your full debit or credit card details.
Technical Information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Cookies
- Pages visited
- Time spent on our website
3. How We Use Your Information
We use your information to:
- Process your orders.
- Deliver your purchases.
- Provide customer support.
- Process refunds and returns.
- Manage warranties.
- Prevent fraud.
- Improve our website and services.
- Comply with legal obligations.
- Contact you regarding your orders.
Where you have given your consent, we may also send marketing communications.
4. Marketing Communications
If you choose to receive marketing from Monkey Tools Ltd, we may send:
- Promotional offers
- Product launches
- Special discounts
- Company news
- Competitions
- New brand announcements
You may unsubscribe at any time by:
- Clicking the unsubscribe link in any marketing email.
- Contacting us directly.
We will never send unsolicited marketing where prohibited by law.
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences.
- Keep products in your shopping basket.
- Improve website performance.
- Understand how visitors use our website.
- Provide personalised content where appropriate.
You can manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality.
6. Sharing Your Information
We only share your personal information where necessary.
This may include:
Delivery Companies
To deliver your orders.
Payment Providers
To process secure payments.
IT & Website Providers
Who help us operate and maintain our website.
Professional Advisers
Including accountants, insurers and legal advisers where necessary.
Government Authorities
Where required by law or to comply with legal obligations.
We never sell your personal information to third parties.
7. Payment Security
Payments are processed using secure payment providers.
These may include:
- Credit & Debit Cards
- PayPal
- Klarna
- Finance Providers
Monkey Tools Ltd does not store your full payment card details.
8. How Long We Keep Your Information
We retain personal information only for as long as necessary.
Retention periods may vary depending on:
- Legal obligations
- Tax requirements
- Warranty periods
- Accounting requirements
- Fraud prevention
When information is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Under UK data protection legislation, you have the right to:
- Access your personal data.
- Correct inaccurate information.
- Request deletion of your information where applicable.
- Restrict how your information is processed.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal data.
- Lodge a complaint with the Information Commissioner's Office (ICO).
To exercise your rights, please contact us using the details below.
10. Data Security
We take appropriate technical and organisational measures to protect your information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Whilst we take every reasonable precaution, no online system can be guaranteed to be completely secure.
11. Third-Party Websites
Our website may contain links to external websites.
Monkey Tools Ltd is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any website you visit.
12. Children's Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will delete it as soon as reasonably practicable.
13. International Data Transfers
As we currently sell within the United Kingdom, your information is primarily processed within the UK.
Where any trusted service provider processes data outside the UK, we will ensure appropriate safeguards are in place in accordance with UK data protection laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Technology
- Legal requirements
- Business operations
Any updates will be published on this page with the revised "Last Updated" date.
15. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us.
Monkey Tools Ltd
Unit D5, Access Twelve
Station Road
Theale
Reading
Berkshire
RG7 4PN
Email: support@monkeytools.co.uk
Telephone: 020 7126 8482
Website: www.monkeytools.co.uk
16. Information Commissioner's Office (ICO)
If you are unhappy with how we handle your personal information, you have the right to make a complaint to the Information Commissioner's Office (ICO).
Website: https://ico.org.uk/
We would appreciate the opportunity to address your concerns before you contact the ICO, so please get in touch with us first wherever possible.
