Shipping & Delivery Policy

At Monkey Tools Ltd, we aim to deliver your order as quickly and efficiently as possible. This Shipping & Delivery Policy explains our delivery services, estimated delivery times and important information regarding your order.

1. Delivery Areas

We currently deliver to addresses within the United Kingdom only.

Unfortunately, we do not currently offer international shipping.

Certain postcode areas may be subject to extended delivery times or additional delivery charges. Where this applies, you will be notified during checkout before completing your order.

2. Delivery Options

We offer a range of delivery services depending on the products ordered and your delivery location.

Standard Delivery

Estimated delivery: 3–5 working days
Available throughout mainland UK.

Next Day Delivery

Available on selected products.
Orders must be placed before 2:00pm (Monday to Friday) to qualify.
Orders placed after the cut-off time will normally be dispatched on the next working day.

Saturday Delivery

Saturday delivery is available on selected products and eligible postcodes.

3. Free Delivery

We currently offer the following free delivery thresholds:

FREE Standard Delivery on orders over £150
FREE Next Day Delivery on orders over £250
FREE Saturday Delivery on orders over £300

Delivery promotions apply to eligible UK mainland addresses only and may exclude oversized, hazardous or specialist delivery items.

4. Order Processing

Orders are normally processed during our business hours.

Orders received after our daily dispatch cut-off, on weekends or public holidays will be processed on the next working day.

Whilst we aim to dispatch orders promptly, dispatch times may occasionally vary depending on stock availability and supplier lead times.

5. Delivery Times

All delivery times shown on our website are estimates only.

Although we make every reasonable effort to meet the estimated delivery date, delivery times cannot be guaranteed and may occasionally be affected by circumstances outside our control.

These may include:

Adverse weather conditions
Courier delays
Traffic disruption
Supplier shortages
High seasonal demand
Public holidays
Industrial action

Where delays occur, we will endeavour to keep you informed.

6. Split Deliveries

If your order contains multiple products, your items may arrive separately.

This allows us to dispatch available products sooner rather than delaying your entire order.

You will not be charged any additional delivery costs where we choose to split your order.

7. Delivery Address

Please ensure that your delivery address and contact details are accurate when placing your order.

If you notice an error after placing your order, please contact us immediately.

Once an order has been dispatched, we may not be able to amend the delivery address.

Additional delivery costs resulting from incorrect address information may be chargeable.

8. Delivery Attempts

Most deliveries require somebody to accept the parcel.

If delivery cannot be completed, the courier may:

Attempt delivery again.
Leave your parcel with a neighbour where appropriate.
Deliver to a designated safe place (where authorised).
Leave instructions for collection from a local depot or parcel shop.

If your parcel is returned to Monkey Tools because delivery was unsuccessful or uncollected, additional delivery charges may apply before the goods are re-dispatched.