Please read these Terms carefully before placing an Order. These Terms apply to consumer purchases. Separate terms apply to business, trade and credit account customers. Nothing in these Terms affects your statutory rights.
Consumer Terms & Conditions
1. Definitions and Interpretation
These Terms and Conditions apply to all purchases of goods made by consumers from Monkey Tools, a trading division of Monkey Tools Ltd, whether through our website, by telephone or by any other distance selling method.
In these Terms:
"Business Day" means any day other than a Saturday, Sunday or public holiday in England on which banks are open for normal business.
"Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
"Contract" means the legally binding agreement between you and us for the sale of goods, formed in accordance with Section 3 of these Terms.
"Goods" means the products, accessories, spare parts or other items supplied by us under the Contract.
"Order" means your request to purchase Goods from us.
"Website" means www.monkeytools.co.uk.
"We", "Us" and "Our" mean Monkey Tools Ltd (Company Registration Number 15085721), trading as Monkey Tools.
Registered Office:
Unit D5, Access Twelve
Station Road
Theale
Reading
Berkshire
RG7 4PN
"You" and "Your" mean the Consumer purchasing Goods from us.
References to legislation include any amendments, replacements or re-enactments of that legislation from time to time.
Headings are included for convenience only and do not affect the interpretation of these Terms.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any other applicable consumer protection legislation.
2. About Us and Our Contract with You
Monkey Tools Ltd is a company registered in England and Wales under Company Number 15085721 and trades as Monkey Tools.
Our registered office is:
Unit D5, Access Twelve
Station Road
Theale
Reading
Berkshire
RG7 4PN
Our VAT Registration Number is: GB524537786
Our customer service team can be contacted by:
Telephone: 020 7126 8482
Email: support@monkeytools.co.uk
Website: www.monkeytools.co.uk
These Terms and Conditions apply to all sales made directly to Consumers.
Separate Terms and Conditions apply to business, trade or commercial customers. Trade and credit accounts are subject to application, approval and separate account terms supplied during the application process. Any agreed credit limit or payment period will be confirmed separately in writing.
If any provision of these Terms is found by a court to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
3. Ordering, Contract Formation and Payment
3.1 Placing an Order
When you place an order through our website or by telephone, you are making an offer to purchase the Goods in accordance with these Terms and Conditions.
After submitting your order, you will receive an acknowledgement by email confirming that we have received your order. This acknowledgement is for information only and does not constitute acceptance of your order.
All orders are subject to acceptance by us.
3.2 Formation of the Contract
A legally binding Contract between you and us is formed only when we dispatch the Goods and send you a dispatch confirmation email.
Until that time, we reserve the right to decline or cancel your order without liability where permitted by law.
If we are unable to accept your order, we will notify you as soon as reasonably practicable and refund any payment received.
3.3 Reasons We May Decline an Order
We reserve the right to refuse or cancel an order before dispatch where reasonably necessary, including (but not limited to) the following circumstances:
the Goods are unavailable or discontinued
an obvious pricing or product description error has occurred
payment cannot be authorised
we reasonably suspect fraudulent or unlawful activity
delivery restrictions prevent us from supplying the Goods
the order appears to have been placed for commercial resale where these Terms apply only to Consumers
the order breaches these Terms or any promotional conditions
circumstances arise outside our reasonable control which prevent us from fulfilling the order.
If your order is cancelled before dispatch, any payment already taken will be refunded using your original payment method.
3.4 Prices
All prices displayed on our website include UK Value Added Tax (VAT) at the prevailing rate unless otherwise stated.
Delivery charges are shown separately during checkout before you confirm your order.
Although every effort is made to ensure prices are accurate, pricing errors may occasionally occur.
If we discover an obvious pricing error before dispatch, we may contact you to confirm whether you wish to proceed at the correct price or cancel your order. If we are unable to contact you, we may cancel the order and issue a full refund.
3.5 Payment
Payment must be made in full before Goods are dispatched unless we have expressly agreed otherwise in writing.
We accept the payment methods displayed during checkout, which may include major debit cards, credit cards, PayPal, Klarna, approved finance services and bank transfer. The availability and terms of third-party payment or finance services are determined by the relevant provider.
Payment processing is carried out securely through our authorised payment service providers. We do not store your full payment card details.
3.6 Payment Verification and Fraud Prevention
To help protect our customers and prevent fraudulent transactions, we may carry out reasonable verification checks before dispatching an order.
These checks may include:
verification of billing and delivery addresses
confirmation of payment details
identity verification where appropriate
additional security checks requested by our payment providers.
Where additional verification is required, dispatch may be delayed until the checks have been completed.
If we reasonably believe that an order is fraudulent or unauthorised, we reserve the right to cancel the order and refund any payment received.
3.7 Product Availability
All Goods are offered subject to availability.
Occasionally stock levels shown on our website may not accurately reflect current availability due to simultaneous sales, supplier shortages or stock discrepancies.
Where Goods become unavailable after an order has been placed, we will contact you to offer one of the following options:
a full refund
an alternative product (where available)
waiting for new stock to arrive
cancelling the affected item whilst proceeding with the remainder of the order, where practical.
3.8 Promotional Offers and Discount Codes
From time to time we may offer promotional discounts, voucher codes or special offers.
Unless expressly stated otherwise:
only one promotional code may be used per order;
promotional codes cannot be exchanged for cash;
promotional codes cannot be applied retrospectively;
promotional codes cannot be combined with any other offer unless stated;
promotional offers remain subject to product availability.
We reserve the right to amend or withdraw promotional offers at any time where reasonably necessary, including where an obvious pricing or technical error has occurred.
3.9 Quantity Restrictions
Goods sold through our consumer website are intended for personal use.
We reserve the right to limit quantities purchased by any individual customer where we reasonably believe purchases are intended for resale or commercial distribution.
4. Delivery, Collection, Risk and Ownership
4.1 Delivery Areas
We deliver to addresses within the United Kingdom only. Delivery availability, charges and service levels may vary by postcode, product type, size, weight and courier restrictions.
Additional delivery charges or restrictions may apply to remote or offshore locations, including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isle of Wight and the Channel Islands. Any applicable charge or restriction will be shown at checkout or advised before dispatch.
Some products, including lithium-ion batteries, chemicals and other goods classified as dangerous goods for transport, may be subject to additional courier restrictions or extended delivery times.
4.2 Delivery Times
Our standard delivery service normally takes 3-5 Working Days. Where Next Day Delivery is available, Orders must generally be placed and payment successfully completed before 2:00pm on a Working Day. Orders placed after the cut-off, at weekends or on public holidays will be processed on the next Working Day.
Our advertised free-delivery thresholds are currently:
Free Standard Delivery on qualifying Orders over £150
Free Next Day Delivery on qualifying Orders over £250; and
Free Saturday Delivery on qualifying Orders over £300.
Thresholds, qualifying products, excluded postcodes and service availability may change and will be confirmed at checkout. Oversized, heavy, hazardous or restricted Goods may be excluded or subject to an additional charge.
Any delivery dates or times quoted by us are estimates unless we expressly agree a guaranteed date in writing. While we make every reasonable effort to deliver within the estimated timescale, delays may occur due to circumstances outside our reasonable control. Nothing in this section affects your statutory rights where we fail to deliver within an agreed timescale.
4.3 Delivery Address
It is your responsibility to ensure that the delivery address and contact details supplied when placing your order are complete and accurate.
If you become aware of an error after placing your order, please contact us immediately.
Where your order has not yet been dispatched, we will make reasonable efforts to amend the delivery details.
Once an order has been dispatched, we may be unable to change the delivery address.
Where additional delivery charges are incurred as a result of incorrect information supplied by you, these costs may be payable by you.
4.4 Delivery Attempts
Deliveries requiring a signature should be accepted by you or by a person authorised by you at the delivery address.
If delivery cannot be completed because:
no one is available to accept delivery;
the delivery is refused without good reason;
collection from the carrier is not made within the required timescale; or
incorrect delivery information has been supplied,
the carrier may return the Goods to us.
Where this occurs, we may charge the reasonable costs incurred for any re-delivery or return carriage before the Goods are dispatched again.
4.5 Inspection of Goods
We recommend that you inspect your Goods as soon as reasonably practicable after delivery.
If the packaging appears visibly damaged, you should note this when accepting delivery where possible.
Failure to record visible damage with the courier will not affect your statutory rights.
If Goods arrive damaged, incomplete or incorrect, please notify us as soon as reasonably possible so that we can investigate and resolve the issue promptly.
4.6 Delivery of Multiple Items
Where your order contains multiple products, we may deliver them separately.
You will not be charged additional delivery costs where we decide to split deliveries.
4.7 Click & Collect and Trade Counter Collection
Click & Collect is available for eligible Goods from our trade counter, subject to stock availability and confirmation that your Order is ready. Please do not travel to collect until we have notified you that the Order is available.
Suitable proof of identity, the payment card used where requested, and the Order confirmation may be required before Goods are released. Where another person is collecting on your behalf, we may require prior authorisation and identification.
Risk passes to you once the Goods have been handed to you or your nominated representative. We reserve the right to refuse collection where satisfactory identification or authorisation cannot be provided.
4.8 Passing of Risk
The Goods become your responsibility from the time that you, or a person nominated by you, takes physical possession of them.
If you arrange your own carrier to collect Goods from us, responsibility passes to you once the Goods have been handed to that carrier.
4.9 Ownership of Goods
Ownership of the Goods remains with us until payment has been received in full.
Once payment has been received in full, ownership transfers to you.
4.10 Failed or Undeliverable Deliveries
If Goods are returned to us because:
the delivery address was incorrect
delivery was repeatedly unsuccessful
the Goods were refused without lawful reason
the Goods were not collected from the carrier within the required period,
we will contact you to arrange re-delivery.
Any additional delivery costs reasonably incurred may be payable before re-dispatch.
If we are unable to contact you after making reasonable attempts, we reserve the right to cancel the Contract and refund the purchase price, less any reasonable costs incurred in returning or re-delivering the Goods, where permitted by law.
4.11 Delivery Delays Beyond Our Control
We shall not be responsible for delays caused by circumstances outside our reasonable control, including but not limited to:
severe weather
road traffic incidents
industrial action
courier network disruption
customs or border delays
supplier delays
shortages of raw materials
government restrictions
cyber incidents affecting logistics providers
other events outside our reasonable control.
Where such delays occur, we will use reasonable endeavours to minimise disruption and keep you informed.
4.12 Commercial Resale
Goods purchased through our consumer sales channels are supplied for personal use only.
We reserve the right to refuse delivery or cancel orders where we reasonably believe that Goods are being purchased for commercial resale, unauthorised distribution or drop-shipping.
5. Your Right to Cancel, Returns and Refunds
5.1 Your Right to Cancel and Our 30-Day Returns Policy
If you purchase Goods from us as a Consumer through our Website or by telephone, you normally have the statutory right to cancel the Contract without giving a reason within 14 calendar days after the day you receive the Goods, or, where Goods are delivered separately, the day you receive the final item.
In addition to your statutory rights, Monkey Tools offers a 30-day returns period for most unwanted Goods, beginning on the day you receive them. Returns made after the statutory cancellation period but within our 30-day policy are subject to the Goods being unused, complete and in a resaleable condition, with all accessories, manuals and packaging included where reasonably possible.
Our additional 30-day policy does not reduce or replace your statutory rights.
5.2 How to Cancel
To exercise your right to cancel, you must notify us before the cancellation period expires.
You may do this by:
emailing our Customer Services team
writing to us at our registered address
contacting us through our website; or
telephoning our Customer Services team.
Your cancellation notice should clearly state:
your name
your order number
the Goods you wish to cancel; and
your decision to cancel the Contract.
You may use the model cancellation form available on our website, although you are not required to do so.
5.3 Returning Cancelled Goods
Once you have informed us that you wish to cancel your Contract, you must return the Goods to us without undue delay and, in any event, within 14 days of notifying us.
Unless the Goods are faulty, damaged, incorrectly supplied, or we have agreed otherwise, you are responsible for arranging and paying the direct cost of returning unwanted Goods. If you ask us to arrange a courier collection, the collection charge will be confirmed in advance and may be deducted from your refund where permitted by law.
Where Goods are too large, too heavy or unsuitable for normal postal services, we can arrange collection using our nominated carrier. The cost of collection will be advised in advance and deducted from your refund only where permitted by law or charged separately if agreed.
We recommend using a tracked and appropriately insured delivery service, as you remain responsible for the Goods until they are received by us.
5.4 Condition of Returned Goods
You are entitled to inspect and handle Goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in the same way that you would be permitted to do in a retail shop.
You should take reasonable care of the Goods while they are in your possession.
If the Goods have been handled beyond what is reasonably necessary, resulting in a reduction in their value, we may make a reasonable deduction from your refund to reflect that loss in value.
Examples of handling that may result in a deduction include (without limitation):
prolonged or excessive use
damage caused during assembly or operation
missing components or accessories
damage caused by inadequate packaging during return
writing on or damage to the manufacturer's packaging beyond what is reasonably necessary for inspection.
The existence of opened packaging alone will not automatically result in a deduction.
5.5 Refunds Following Cancellation
If you cancel your Contract in accordance with these Terms, we will refund:
the purchase price of the Goods; and
the cost of our standard outbound delivery service.
If you selected a premium or enhanced delivery option, we are only required to refund the cost of our standard delivery service.
Refunds will be made without undue delay and no later than:
14 days after we receive the returned Goods; or
14 days after you provide satisfactory evidence that the Goods have been returned, whichever is earlier.
Refunds will normally be made using the same payment method used for the original purchase unless you agree otherwise.
We will not charge any fee for processing your refund.
5.6 Goods Excluded from Cancellation Rights
Your statutory cancellation rights do not apply to Goods that are exempt under the Consumer Contracts Regulations, including (where applicable):
Goods made to your own specification or clearly personalised;
sealed Goods that are not suitable for return for health protection or hygiene reasons once unsealed, including socks and hygiene or personal protective equipment where the hygiene seal or packaging has been opened;
sealed software or digital media once unsealed;
other Goods where an exemption applies under applicable consumer legislation.
This section does not affect your rights where Goods are faulty or not as described.
5.7 Returns Between 15 and 30 Days
Where an unwanted return is made after the statutory 14-day cancellation period but within our 30-day returns period, acceptance is subject to the Goods being unused, complete and in a resaleable condition, with all original accessories, manuals and packaging included where reasonably possible.
We may refuse a discretionary return, or make a reasonable deduction to reflect any reduction in value, where the Goods have been used, damaged, are incomplete or cannot reasonably be resold as new. This does not apply where Goods are faulty or where you have other statutory rights.
5.8 Incorrectly Ordered Goods
If you accidentally order the wrong product, please contact us as soon as possible.
If your Order has not yet been dispatched, we will make reasonable efforts to amend or cancel it.
If the Goods have already been dispatched, you may still exercise your statutory cancellation rights in accordance with this Section.
5.9 Faulty, Damaged or Incorrect Goods
Nothing in this Section affects your legal rights where Goods:
are faulty
arrive damaged
are not as described
are not of satisfactory quality; or
are not fit for their intended purpose.
Where Goods are faulty, damaged or supplied incorrectly, please contact us as soon as reasonably possible.
We will investigate the issue and, where appropriate, arrange repair, replacement, collection or refund in accordance with your statutory rights.
You may, if you prefer, choose to use the manufacturer's authorised repair network where available, but you are not required to do so.
Your Contract remains with Monkey Tools.
5.10 Inspection of Returned Goods
Returned Goods may be inspected upon receipt to determine whether:
they are faulty;
they have been used beyond reasonable inspection;
damage has resulted from misuse, accidental damage or normal wear and tear.
Where independent manufacturer inspection confirms that damage has resulted from misuse, accidental damage, neglect, unauthorised modification or failure to follow operating instructions, we may decline the claim or offer a chargeable repair.
Where no manufacturing fault is found, we may ask you to pay the reasonable cost of returning the Goods to you.
5.11 Return Address
Unless otherwise advised, returns should be sent to:
Monkey Tools
Monkey Tools Ltd
Unit D5, Access Twelve
Station Road
Theale
Reading
Berkshire
RG7 4PN
Please include your order number and contact details with all returns to help us process your return as quickly as possible.
6. Faulty Goods, Repairs and Manufacturer's Guarantees
6.1 Your Statutory Rights
Your statutory rights are provided by the Consumer Rights Act 2015 and are not affected by any manufacturer's guarantee or by these Terms and Conditions.
If the Goods supplied are:
not of satisfactory quality
not fit for their intended purpose; or
not as described,
you may be entitled to a repair, replacement, price reduction or refund depending on the circumstances and the time elapsed since delivery.
6.2 Reporting a Fault
If you believe your Goods are faulty, please contact our Customer Services team as soon as reasonably practicable.
To help us assess the issue, we may ask you to provide:
your order number
the product model and serial number (where applicable)
a description of the fault
photographs or videos demonstrating the issue
confirmation of when the fault first occurred.
Providing this information often enables us to resolve problems more quickly without requiring the Goods to be returned.
6.3 Troubleshooting
Before arranging a return, repair or replacement, we may ask you to carry out reasonable troubleshooting steps.
This may include:
checking batteries or chargers
confirming compatible accessories are being used
resetting electronic equipment
following manufacturer diagnostic procedures.
These requests are intended to help identify simple faults and reduce unnecessary delays.
6.4 Manufacturer Authorised Repair Networks
Many manufacturers operate authorised service centres throughout the United Kingdom.
Manufacturer warranty claims are normally administered directly between you and the manufacturer or its authorised repair network, and we may provide the information needed to begin that process. This does not affect your statutory rights against Monkey Tools Ltd as the retailer.
6.5 Collection and Inspection
Where inspection of the Goods is necessary, we may:
arrange collection
provide instructions for returning the Goods
ask you to deliver the Goods to an authorised repair centre.
Returned Goods may be inspected by us or by the manufacturer to determine the cause of the reported fault.
Reasonable testing may be carried out before any remedy is agreed.
6.6 No Fault Found
If inspection confirms that:
no manufacturing fault exists
the Goods are operating correctly
the reported issue results from incorrect operation
the issue is caused by incompatible accessories or consumables,
we will explain the findings to you.
Where appropriate, we may return the Goods to you and reserve the right to charge reasonable carriage costs where this has been made clear in advance.
No inspection or carriage charge will be applied where your statutory rights require us to bear those costs.
6.7 Misuse, Accidental Damage and Unauthorised Repairs
Manufacturer's guarantees and statutory remedies do not normally cover faults resulting from:
misuse
accidental damage
improper installation
failure to follow operating instructions
use outside the manufacturer's intended purpose
commercial use where the manufacturer excludes such use
fair wear and tear
water ingress where the product is not designed for such use
use with incompatible batteries, chargers or accessories
unauthorised modifications or repairs.
Where inspection confirms that damage has occurred for one of these reasons, we may offer a chargeable repair where available.
6.8 Repairs
Where repair is the appropriate remedy, repairs may be carried out:
by the manufacturer
by an authorised service agent; or
by another suitably qualified repair provider.
We will use reasonable endeavours to ensure repairs are completed within a reasonable period.
Repair times may vary depending upon:
availability of replacement parts
manufacturer lead times
the complexity of the repair
seasonal demand.
6.9 Replacement Goods
Where replacement is the appropriate remedy, we may supply:
the same model
an equivalent model of equal or higher specification where the original product has been discontinued; or
another remedy available under consumer legislation.
6.10 Manufacturer's Guarantee
Many products are supplied with a manufacturer's guarantee.
Unless stated otherwise, products are generally supplied with a one-year manufacturer guarantee. The exact duration and terms of any guarantee are determined by the manufacturer.
Some manufacturers offer an extended guarantee, commonly up to three years, where the product is registered within the manufacturer's specified period after purchase.
It is your responsibility to complete any registration required by the manufacturer.
Failure to register a product where required may affect the manufacturer's guarantee but will not affect your statutory rights.
6.11 Consumable Items
Unless faulty upon delivery, consumable items are not generally covered against normal wear through use.
Examples include:
drill bits
saw blades
sanding abrasives
router cutters
batteries reaching the end of their normal service life
carbon brushes
belts
polishing pads.
Normal deterioration through use does not constitute a manufacturing fault.
6.12 Batteries and Chargers
Rechargeable batteries are consumable products with a finite operating life.
Gradual reduction in battery performance over time, through normal use and charging cycles, is expected and does not of itself indicate a manufacturing fault.
Battery performance may also be affected by:
storage conditions
operating temperature
charging practices
frequency of use.
Any manufacturing defect will be dealt with in accordance with the manufacturer's warranty and your statutory rights.
6.13 Product Safety
You should immediately stop using any product that you believe may be unsafe.
If you believe a product presents a safety risk, please contact us before attempting any repair or continued use.
Where a manufacturer issues a safety notice or product recall, we will cooperate fully with the manufacturer to assist affected customers.
6.14 Limitation of Manufacturer's Guarantees
Manufacturer's guarantees are provided by the manufacturer and are separate from your Contract with Monkey Tools.
We are not responsible for the content, duration or administration of any manufacturer's guarantee.
Nothing in this section excludes or limits any rights you have against us under applicable consumer protection legislation.
7. Product Information, Compatibility and Safe Use
7.1 Product Descriptions
We make every reasonable effort to ensure that product descriptions, technical specifications, dimensions, images and other information published on our website are accurate at the time of publication.
However, manufacturers may change product specifications, packaging, accessories or appearance without prior notice.
Such changes will not constitute a defect provided the Goods continue to perform their intended function and remain substantially as described.
7.2 Product Images
Images shown on our website are provided for illustrative purposes only.
Whilst we endeavour to display products as accurately as possible, colours, finishes and packaging may vary depending upon:
manufacturer updates
screen or monitor settings
lighting conditions during photography.
Images do not form part of the Contract unless specifically stated.
7.3 Technical Specifications
Product specifications are supplied by manufacturers and are believed to be accurate at the time of publication.
Specifications may change without notice as part of manufacturers' ongoing product development programmes.
Where a specification is materially altered before dispatch, and the change is likely to affect your purchasing decision, we will endeavour to notify you where reasonably practicable.
7.4 Product Availability
Manufacturers occasionally discontinue products or replace them with updated models.
Where a product becomes unavailable before dispatch, we may offer:
a full refund
an alternative product of equivalent specification
the opportunity to wait for replenishment.
Any substitute product will only be supplied with your agreement.
7.5 Compatibility
It is your responsibility to ensure that any accessories, consumables or replacement parts purchased are compatible with your existing equipment unless compatibility advice has been specifically provided by us.
Examples include (without limitation):
batteries
chargers
guide rails
router accessories
blades
sanding abrasives
dust extraction fittings
hose adaptors
drill chucks
collets
sockets
polishing accessories.
If you are unsure about compatibility before placing your order, we encourage you to contact our Customer Services team for advice.
Where compatibility advice has been provided by us and is subsequently found to be incorrect, this will not affect your statutory rights.
7.6 Professional Advice
Information published on our website, in catalogues or provided by our Customer Services team is intended as general product guidance only.
It should not be relied upon as professional engineering, electrical or health and safety advice.
Where specialist advice is required, you should consult an appropriately qualified professional before using the Goods.
7.7 Safe Use of Products
Power tools and associated equipment should always be used:
in accordance with the manufacturer's instructions
with appropriate personal protective equipment (PPE)
for their intended purpose
by persons competent to operate them safely.
Failure to follow the manufacturer's operating instructions may:
affect product performance
invalidate any manufacturer's guarantee
increase the risk of injury.
7.8 Electrical Products
Electrical products should only be connected to suitable power supplies and used in accordance with the manufacturer's operating instructions.
Where products require assembly, installation or electrical connection, these should be carried out safely and, where appropriate, by a suitably qualified person.
Nothing in these Terms limits your statutory rights in relation to faulty electrical products.
7.9 Batteries and Chargers
Rechargeable batteries and chargers should only be used with compatible products recommended by the manufacturer.
The use of counterfeit, modified or incompatible batteries or chargers may:
damage the product
reduce performance
invalidate the manufacturer's guarantee
present a safety risk.
We cannot accept responsibility for damage caused by the use of incompatible or unauthorised accessories.
This does not affect your statutory rights where the Goods themselves are faulty.
7.10 Firmware and Smart Products
Some products may contain software or firmware that can be updated by the manufacturer.
Where software updates are recommended by the manufacturer to maintain performance or security, you should follow the manufacturer's guidance.
We are not responsible for software or firmware updates issued by manufacturers after the Goods have been supplied unless required by applicable law.
7.11 Product Recalls and Safety Notices
If a manufacturer issues a safety recall or product safety notice affecting Goods supplied by us, we will make reasonable efforts to contact affected customers using the contact details provided at the time of purchase.
Customers should stop using recalled products immediately and follow the instructions issued by the manufacturer or by us.
7.12 Age Restrictions
Certain products sold by us are intended for use by adults.
By placing an order, you confirm that you are at least 18 years of age where this is required by law or by the manufacturer's conditions of sale.
We reserve the right to refuse or cancel orders where we reasonably believe age restrictions apply and cannot be verified.
7.13 Product Registration
Some manufacturers offer extended guarantees or additional benefits where products are registered within a specified period following purchase.
Unless expressly stated otherwise, registration is the customer's responsibility.
Failure to register a product within the manufacturer's specified timescale may affect eligibility for any extended manufacturer's guarantee but does not affect your statutory rights.
8. Privacy and Data Protection
8.1 Privacy
We are committed to protecting your personal information and processing it fairly, lawfully and transparently.
We process personal data in accordance with:
the UK General Data Protection Regulation (UK GDPR)
the Data Protection Act 2018; and
all other applicable UK data protection legislation.
Our Privacy Policy explains:
what personal information we collect
why we collect it
how we use it
how long we retain it
who we may share it with; and
your rights regarding your personal data.
Our Privacy Policy forms part of your relationship with us and is available on our website.
8.2 Marketing Communications
We will only send marketing emails or SMS messages where permitted by law or where you have consented to receive them.
You may withdraw your consent or unsubscribe at any time.
Service emails relating to your order, warranty, returns or account are not marketing communications.
8.3 Payment Security
Payments are processed securely using approved payment service providers.
We do not store your complete payment card details on our systems.
9. Website Use and Intellectual Property
9.1 Website Content
All content published on our website, including:
photographs
product descriptions
graphics
logos
videos
page layouts
software
text; and
design,
belongs to Monkey Tools or our licensors unless otherwise stated.
9.2 Intellectual Property Rights
All intellectual property rights remain our property or that of our licensors.
No part of our website may be copied, reproduced, distributed or commercially exploited without our prior written consent.
Normal browsing and printing for personal, non-commercial use is permitted.
9.3 Website Availability
We make reasonable efforts to ensure our website remains available.
However, we do not guarantee uninterrupted access and may suspend or withdraw the website for maintenance, security updates or operational reasons.
10. Customer Reviews
Where customers submit reviews, ratings or other content, you confirm that:
the content is accurate;
it relates to your genuine experience;
it does not infringe any third-party rights;
it is not defamatory, offensive or unlawful.
By submitting reviews you grant us a non-exclusive, royalty-free licence to display, reproduce and publish those reviews for promotional or customer information purposes.
We reserve the right to remove reviews which breach these Terms or applicable law.
11. Customer Service and Complaints
We aim to provide excellent customer service.
If you have any concerns regarding your order, please contact us as soon as possible.
Customer Services
Telephone:
020 7126 8482
Email:
support@monkeytools.co.uk
Postal Address:
Monkey Tools
Monkey Tools Ltd
Unit D5
Access Twelve
Station Road
Theale
Reading
Berkshire
RG7 4PN
We aim to acknowledge complaints promptly and normally respond within five Business Days.
Where additional investigation is required, we will keep you informed of progress.
12. Limitation of Liability
Nothing within these Terms excludes or limits liability for:
death or personal injury caused by negligence
fraud or fraudulent misrepresentation
breach of your statutory consumer rights; or
any liability which cannot legally be excluded.
Subject to the above:
We shall not be liable for any indirect or consequential losses.
As these Terms apply only to Consumers, we shall not be liable for business losses including:
loss of profit
loss of contracts
loss of revenue
loss of anticipated savings
business interruption
loss of commercial opportunity.
Nothing in this section affects your statutory rights where Goods are faulty.
13. Events Outside Our Reasonable Control (Force Majeure)
We shall not be responsible for delays or failure to perform our obligations where such delay results from circumstances beyond our reasonable control.
These may include:
severe weather;
flooding;
fire;
pandemic;
epidemic;
war;
terrorism;
industrial disputes;
shortages of materials;
transport disruption;
supplier failure;
cyber attack;
ransomware;
telecommunications failure;
government restrictions;
import or export restrictions;
customs delays; or
any other event beyond our reasonable control.
Where such events occur we will use reasonable efforts to minimise disruption and resume normal performance as soon as reasonably practicable.
14. Alternative Dispute Resolution
We always hope to resolve disputes directly with our customers.
If we are unable to resolve a complaint through our normal complaints procedure, you may have access to alternative dispute resolution services.
Nothing in this section affects your right to commence legal proceedings.
15. Governing Law and Jurisdiction
These Terms and any Contract between you and us are governed by the laws of England and Wales.
If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your own jurisdiction where permitted by law.
16. General Provisions
Entire Agreement
These Terms constitute the entire agreement between you and us relating to your purchase.
Severability
If any provision is found to be unlawful or unenforceable, the remaining provisions shall continue in force.
Waiver
Failure by either party to enforce any provision shall not constitute a waiver of future enforcement.
Assignment
We may transfer our rights and obligations under these Terms to another organisation.
Your statutory rights will not be affected.
You may not transfer your rights under the Contract without our written consent.
Third Party Rights
No person other than you and us has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.
Changes to these Terms
We may update these Terms from time to time.
Any changes will apply only to Orders placed after the revised Terms have been published on our website.
17. Contact Information
Monkey Tools Ltd
Trading as Monkey Tools
Registered in England & Wales No. 15085721
Registered Office
Unit D5
Access Twelve
Station Road
Theale
Reading
Berkshire
RG7 4PN
Telephone:
020 7126 8482
Website:
www.monkeytools.co.uk
Email:
support@monkeytools.co.uk
